About Us
The West Herr Way
West Herr is dedicated to absolute excellence in customer service provided by honest, responsible and respectful people. We support individual pride, company spirit and community involvement
We provide a continuously improving and safe work environment that encourages creativity, innovation and personal growth with sound financial performance.
We strive to be the auto dealer of choice for our customers, the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
The West Herr Difference
The West Herr Automotive group has been awarded the highest honors from our manufacturers and from you, our customers. We are rated A1 by the Better Business Bureau. We are proud of the number of returning customers and the number of Western New Yorkers that recommended West Herr to their friends. We have extended service hours (including Saturday), award winning expertly trained technicians and above all, a positive attitude.
Local Ownership
We are owned and operated by Western New Yorkers and are proud of our efforts in this community. We love this community and are proud Western New Yorkers who try to get involved whenever we can to make WNY a better place to live and work.
Largest Selection with Best Price
We carry as many as 5,000 new and used cars so even if we don't carry your favorite vehicle, we can get it for you fast. West Herr is famous in the Western New York community for our low prices and high trade values. How do we keep your price so low? Sheer volume. In 2008 we sold over 26,000 cars and trucks, by far the most by any dealer in New York.
The West Herr Auto Group is a long-time contributor and supporter of the many worth while organizations in Western New York. We take our community role very seriously, and we are committed to giving back to the community that has supported us. It is our desire to be good corporate citizens with another important purpose other than selling and servicing automobiles.
In addition to the donation of time, facilities and other resources, the West Herr Auto Group has provided direct financial support to over 600 organizations from Little League Baseball and Football, to senior citizens groups, school bands, and benefits for individuals with catastrophic illnesses, just to name a few. As a company we have chosen the following three Western New York based organizations to partnership and provide major support to.
How do we measure up to competition?
We simply offer you more!
VALUE PACKAGE
INCLUDES:
ü 30 DAY PRICE MATCH GUARANTEE
ü LIFETIME TIRE ROTATIONS
(WITH PURCHASE OF 4 TIRES)
ü LIFETIME FLAT REPAIR
ü TIRE MOUNTING
ü COMPUTERIZED BALANCE
ü WHEEL WEIGHTS
ü RECYCLING OF OLD TIRES
ü FACTORY TRAINED TECHNICIANS
ü FREE SHUTTLE SERVICE
ü 15 LOCATIONS TO SERVE YOU
Complimentary Shuttle Service
We will gladly drive you to your home or office when your vehicle is in for service or repairs, and we will come pick you up when the service is completed.
Personalized Vehicle Maintenance Schedules
Not everyone drives their vehicles the same. We will put your vehicle on the maintenance schedule, which is designed to provide you with the optimal maintenance for your driving habits.
Automated Service Reminders
We believe it is our responsibility to keep track of your vehicle's service needs. We will notify you by email when your vehicle is due for service, based on your personalized, vehicle maintenance schedule.
Computerized Service Records
All of your service records are easily accessible at any time in our database, if you ever have questions about the services or repairs that have been performed. We can easily provide those for you. If you ever decide to sell your vehicle we can provide you with the complete service history to help increase the value at resale.
Child Friendly Customer Lounge
Our customer lounge is fully equipped with reading material, games and toys for children and complementary snacks and beverages.
